Job Description

Job Description

As a ServiceNow Developer within our IT team, you will be responsible for developing, installing, and troubleshooting ServiceNow applications. You will integrate these applications with other programs and stay updated on the latest developments in computer programming. Your role will also involve training, documentation, and support, and you will ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process. You will also troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team. This role provides an opportunity to enhance your skills in web development and ServiceNow system software.

 

Job responsibilities

• Troubleshoot bugs, fix defects, and support users of applications developed by the enterprise application development team.
• Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Develop enhancements for applications developed by the enterprise application development team.   Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS
• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Creates and maintains process and knowledge documentation for team and users
• Utilize ServiceNow Import Templates for the loading of data
• Data entry from source documents into ServiceNow database
• Data extract from ServiceNow into Import Template format or other formats for reporting

 

Required qualifications, capabilities and skills

• Bachelor’s degree in math, engineering, information systems, or a related field  and 3+ years of relevant experience
• Knowledge of CMDB Implementation
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
• Expertise in web development (HTML, CSS, JavaScript)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Experience with JavaScript/GLIDE and HTML5
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

Preferred qualifications, capabilities and skills

• Experience with the Big 4 or consulting 
• Working knowledge of Scrum or Agile development methodologies
• Certification as a Certified Implementation Specialist
• Certified Application Developer
• Certified CSM

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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