Company Overview
WEBIT Services, a Chicago-based Managed Services Provider, is seeking a qualified Tier 3 Project Engineer to join our team of Employee Owners. The role of the T3 Project Engineer is to deliver advanced technical support, troubleshoot complex issues, and implement solutions for our clients.
Position Overview
We are seeking a highly skilled and motivated Tier 3 Professional Services Engineer to join our dynamic team. As a Tier 3 Professional Services Engineer, you will be responsible for designing, building, and implementing projects. This role requires a deep understanding of Microsoft products such as AD, Exchange, Office 365, and Azure.
Responsibilities
Advanced Technical Support:
Solution Design and Implementation:
Troubleshooting:
Client Consultation:
Knowledge Sharing:
Documentation:
Create comprehensive documentation for solutions, configurations, and troubleshooting procedures.
Maintain accurate records of client interactions, technical issues, and solutions provided.
Qualifications:
3+ years of experience in a Tier 3 support role or similar position.
In-depth knowledge of:
Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
Strong problem-solving skills and the ability to think critically under pressure.
Relevant certifications, including but not limited to CCNA, CompTIA Network+, VMware VCP, MCP.
Bonus Experience:
Experience with Autotask or similar PSA system
Experience with Datto AEM or similar RMM system
Experience with Sophos firewalls
About WEBIT Services
Based in Naperville, IL, we are a Managed IT Services Provider with a Team First mindset. Our uniqueness is rooted in our philosophy that you don't have to be big to be a great organization.
There are many things that separate WEBIT from other organizations, but perhaps the most important is our commitment to transparency and our ethical duty to Integrity. We practice Open Book Management, which teaches financial literacy and shares all our financials with the team. We do this because we are all in it together, as a Team, and everyone plays a part in the success we enjoy together in a growing, employee-owned organization.
Benefits:
Additional Information:
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